Personal eFile.com Taxpert® Support Page
Taxes are complicated enough; preparing a tax return or asking tax questions shouldn't be. We at eFile.com understand IT. IT is Income Taxes, and we are committed to making IT easier for you.
Is There Free Tax Help Available?
You should not have to read all of the complicated Tax Mumbo Jumbo provided by the IRS aand state tax agencies in order to understand taxes.
Unfortunately, we live in a world where we have to agree to or sign documents that most of us barely understand, like many website user agreements, credit card terms and conditions, rental applications, or lease contracts. This is just like the tax code written by a large number of dedicated tax professionals over many years, making it difficult for single taxpayers - who are mostly not tax geeks - to understand or keep up with.
Whether you are contacting an eFile.com Taxpert® from a page, our tax app, or a tax calculator tool, all your questions will be stored on your Personal Support Page for you to access and review over time. In most cases, you will also be working with the same Taxpert® who is familiar with your personal tax situation, so you don't have to explain or ask the same question over and over again.
How to Make My Own Personal Support Page?
In order to start or open your support page, just contact us once and ask a question. Once we respond to you, you will get a link in your email to your personal support page that you, and only you, will have access to. You can bookmark that page, but you will get an email with a link to it each time we respond.
See more information on personalized tax support on eFile.com. Create a free page for yourself without entering any sensitive information. However, you will receive more accurate support with a free eFile.com account. Work together with a Taxpert® who will better understand your tax situation based on your account.
Create and Access Your Support Page
This dedicated page provides you with a personalized experience, allowing you to manage your tax-related inquiries efficiently. It serves as your central hub for all support-related interactions.
Support Page View
Below is an overview of an eFile.com Personal Support Page. This layout is designed to ensure easy navigation and quick access to the information you need, making your tax support experience smooth and user-friendly.
Support History
In the center is the Tax Support History by date. This feature allows you to track previous interactions and responses, ensuring that you have all necessary information at your fingertips for future reference.
Attach File, Screenshot
Below each new question, you can attach a new file or screenshot from a desktop, mobile device, e.g., phone, tablet, etc. This functionality is beneficial for providing context to your inquiries, ensuring that your Taxpert® has all the details needed to assist you effectively.
Taxpert®
The name and profile of your personal Taxpert® is listed on the left. This allows you to know who you’re communicating with and enables a more personalized support experience tailored to your needs.
eFile Gifts, Promos
Click below the gift box in the upper right to receive your personal promo code or gift code. These incentives are designed to enhance your experience and provide additional value while using eFile.com services.
Support ID
You have your own unique eFile Support ID. This identifier is essential for tracking your inquiries and ensuring that all your support requests are handled promptly and accurately.
Personal, Contact Information
Edit or update your email address, name, or phone number. Keeping this information current ensures that you receive timely updates and communication regarding your tax support queries.
Preferences
Set your contact preferences for emails and two-step authentication. This feature enhances your account security and allows you to control how you receive important notifications and updates from eFile.com.
Chat
Chat by invitation via your personal support page. This interactive feature allows for real-time communication with your Taxpert®, making it easier to get immediate answers to your questions.
Page Comments
Comments you leave on eFile.com pages will be integrated with your personal support page. This integration helps to create a comprehensive support history that can be referred to during future interactions.
RateIT
IT = Income Taxes: Rate your personal support reply and overall experience. Your feedback is invaluable and helps improve the quality of support services provided to all users.
Above is an image of a personal tax support page and all its associated features.
What Other eFilers Say About eFile.com
We invite you to start a free Personal Support page and ask any tax questions before you even start a tax return.
What eFilers Are Saying
"So easy! I love that the info from previous years is pre-filled so updating and making changes/additions is so simple."
Lisa in CT
Multi year eFiler
"I’ve been a longtime user of your service, probably close to 15 years, and have never had any issues so don’t change a thing!"
Andrew in NJ
15 year eFiler
"Thorough and easy to navigate! Thank you. Cheaper than TurboTax."
Sabrina in KY
First time eFiler
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