Your eFile Communication Preferences
Our communications principle is simple: Don't do to others what we don't want to have done to ourselves. When you sign up for an eFile account, set your preferences so we don't send you unwanted emails—we distinguish between transactional and informational emails—or share your email address with third parties.
Taxes can be complicated, confusing, and outright intimidating. As a taxpayer, you need reliable support, easy to understand tax information, and direct answers to your personal tax questions. No complicated tax mumbo jumbo talk, but simple-to-understand answers to your tax questions. Thus, the right communication channels between you and us are important. Below are different considerations for you, plus options to set the boundaries for your communications with us.
Your eFile Preference Settings
Review the entries below to learn about customizing your preferences when you sign up with eFile.com. Learn how to change what emails you receive and how to reset or adjust your login information. If you get an unexpected email from us, see this page on what to do if your email or SSN were used to e-file a tax return.
Your Email Address
Your email address is critical to communicate vital tax return-related information while you prepare and eFile your taxes. In addition, it's important to receive premium, free, and instant eFile.com Taxpert
® support.
How to update your eFile.com email address:
Sign in to your account, click on My Account, and add your new email address.
Email Spam Setting
How many times have you found important emails addressed to you in your email spam box? Emails or internet service providers many times don't get it right when trying to identify what is spam and what is not.
In order for eFile.com emails not to land in your spam folder, add the following email to your whitelist or non-spam list:
support@efile.com. See more details on
preventing emails from going to your spam folder.
Email Types
We don't do to others what we don't want to have done to ourselves. As such, we will not share your email with third parties, nor will we send you unwanted informational communications once you set your preferences. However, we are compelled in your own self-interest to send you transactional communications. Learn below on what the difference is.
Transactional Communications
A transactional communication via email, phone, or text message is important information that is part of a critical transaction, such as a tax return or shopping cart. For example, each step your tax return takes (e-Filed, accepted or rejected by the IRS, tax refund status, tax payment information), you as the originator needs to stay informed on potentially important steps you may have to take to complete the started transaction. Learn more in the section below about the unsubscribe policy for transactional communications.
Unsubscribe from Transactional Communications
As stated above, transactional communications are critical emails. For example, a transactional communication email may inform a taxpayer that they are required to complete tax return related transactions. Thus, in your own self-interest, it is our obligation to keep you informed on important steps required to complete the transaction, such as preparing and
eFiling a tax return. Unsubscribing from transactional communications would jeopardize the completion of this transaction. As a result, it's important that you keep your email or phone up to date on your
eFile Tax Return Account and your
Personal Support Page or PSP.
Unsubscribe from Informational Communications
Throughout a calendar year, we send about three to five informational emails. If you unsubscribe from informational emails, you can subscribe again later via your
Personal Support Page. Transactional or tax return and support related emails are not included in the informational email un-subscription.
Contact us now and get Premium Tax Support via your Personal Support Page or PSP. Work directly with your personal eFile.com assigned Taxpert®. All your tax questions will be stored on your eFile.com Personal Support Page. Plus, we can schedule personal chat sessions with you.
Did you get an unwanted email that looks like it's from the IRS or eFile.com, but it's actually not? This identity theft process is called phishing—yes, sounds like fishing. Take immediate actions if you mistakenly fell victim to this.
Do you have suspicion or knowledge of identity theft? Trust that eFile.com is using the latest identity detection tools available. Find instructions on what to do on the linked page. Report and share identity theft with us as soon as possible so we can help you.
Prepare your taxes on eFile.com and take the stress out of e-filing a tax return. TAXstimate your return with this free tax calculator and be ready to file by the April 15 deadline. See other tax calculators to help plan your next return.
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