Problem: The IRS—not eFile.com—has rejected your return and you are required to make a correction.
Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.
1. Sign in: https://mytaxes.efile.com/1040/SignIn/
2. Click on Name & Address and the left and verify the Social Security Number (SSN) on the right side.
3. Verify the primary taxpayer SSN and then click on Federal Taxes - Dependents on the left side and verify the SSN of your dependent(s).
If all SSNs are correct, then the primary taxpayer's SSN has been claimed as a dependent on on another return by another taxpayer. In this case, you can not e-File your returns, as the IRS will not accept them. Please go to your My Account and download, print, sign and mail in your returns.
Here are the mailing addresses: https://www.efile.com/irs-mailing-addresses/
If you think you are the only person qualified to claim the dependent, please follow these instructions here: https://www.efile.com/claiming-a-dependent-on-a-tax-return/
If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.