Problem: The IRS—not eFile.com—has rejected your return, as Form 1040-PR or 1040-SS is required.
Solution: Please sign in to your eFile.com account now and click on My Return in the upper left and review the IRS message on the right.
1. Sign in: https://mytaxes.efile.com/1040/SignIn/
Bona fide residents of Puerto Rico with income excluded under Internal Revenue Code Section 933 should file Form 1040-PR or Form 1040-SS to claim Additional Child Tax Credit or Refundable Child Tax Credit. You can not e-File 1040-PR.
Please review the message on the right side page under My Return and follow the instructions.
If you have questions, please contact us as soon as possible so we can assist you with your Tax Return.