Problem: The IRS—not eFile.com—rejected your Federal Tax Return because you did not enter a valid Identity Protection Personal Identification Number (IP-PIN) on your e-filed return.
The IP PIN is a 6-digit number assigned by the IRS, or requested by eligible taxpayers, to taxpayers who had their identities stolen to file fraudulent tax returns. It provides an extra layer of protection on an e-Filed return and helps to prevent the misuse of their Social Security Numbers on fraudulent Federal Income Tax Returns.
Solution: You can retrieve a new IP-PIN here:
https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin
If you're unable to retrieve your IP PIN online via the link above, call 800-908-4490, Monday-Friday, 7 a.m.-7 p.m. your local time (Alaska & Hawaii follow Pacific Time), to have your IP PIN reissued over the phone. An assistant will verify your identity and mail your IP PIN to your address of record within 21 days.
Exceptions:
If you’ve moved since January 1 of this year, or
It’s after October 14 and you haven’t filed your current or prior year Forms 1040 or 1040 PR/SS.
You can also schedule an appointment at a Taxpayer Assistance Center and get your IP-PIN there. You will have to provide information listed on the page after you clicked.
Let us help you turn this rejection into an IRS acceptance. Sign into your eFile.com account and click File on the left side of your account screen and follow all the on-screen prompts until you reach the screen asking you if you received an IP-PIN. Answer Yes and enter your IP-PIN in the box on the next screen.
Follow the rest of the on-screen prompts to re-efile your return(s) at no extra charge.
However, if you cannot get your return accepted with your current or new IP-PIN, please download your return from your My Account. Then print, sign and mail it to the IRS. Find the right address to use at https://www.efile.com/irs-mailing-addresses/. You may also need to print, sign, and mail your State Tax Return to the State Tax Agency. Contact us with questions: https://www.efile.com/tax-service/contact/efile-contact/