Problem: The IRS—not eFile.com—has rejected your tax return extension because the primary Social Security Number (SSN) on this return can not be the same as the primary SSN on another IRS tax return extension that has already been filed and accepted.
Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account and click "Name and Address" on the left side menu. Check the primary SSN and make the necessary corrections to the primary SSN. Save the changes, click "Continue," and follow the screen instruction to re-efile your IRS federal tax return extension for free. You can do this as often as it takes to get accepted.
However, if you are certain you entered your primary SSN correctly, but you keep getting rejected for any reason, PRINT your extension and MAIL it in on time. See printing and mailing instructions plus addresses based on your resident state.
After that, contact the IRS at 1-800-829-1040 to discuss your tax return extension in more detail, or file a tax return first. If the IRS does not accept your extension return because an extension under the primary SSN has been accepted by the IRS, ask yourself if you have already filed elsewhere.
If you have not already filed elsewhere, you may be a victim of identity theft. See here for more information about data security concerns.
Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/