Problem: The IRS—not eFile.com—has rejected your return because the primary SSN or Taxpayer Identification Number (TIN) for you or one of your dependents on the federal return is incorrect OR has already been used on a filed return with the IRS. If applicable, this might also apply to your state tax return.
Solution: Let us help you turn this into an IRS acceptance. Sign into your eFile.com account and click Name and Address on the left side menu.
Scroll down and make the necessary correction. Update your and/or your Dependent's SSN or TIN. Save the changes, click Continue, and follow the screen instruction to re-efile your federal and state returns for free.
However, if you entered your SSN and/or TIN correctly and you keep getting rejected for any reasons, PRINT your return(s)—IRS and State(s)—and MAIL it in on time. Sign your return and mail it to the IRS. See printing and mailing instructions plus addresses based on your resident state. After that, contact the IRS at 1-800-829-1040 and/or State and discuss your tax return in more detail. If the IRS does not accept your return because a return under your SSN has been accepted by the IRS, ask yourself if you have already filed elsewhere. If you have data security concerns, visit: https://www.efile.com/tax-return-identity-theft-and-refund-fraud/
If you have already filed a return and are trying to change or correct it, visit https://www.efile.com/tax-amendment/
Contact us with further questions or assistance at https://www.efile.com/tax-service/contact/efile-contact/