VPN, Network, and Browsers Settings
If you are accessing eFile.com from a foreign country, you may face connectivity issues due to security measures implemented on eFile.com to keep your data safe. Below, see instructions on how to install a VPN or virtual private network and configure your network or browser settings.
How to Install, Use a VPN?
If you are accessing the eFile Tax App - not the eFile website - from certain foreign countries or territories, you may need to use or install a VPN (virtual private network) on your device. Why is this? Certain foreign territories sometimes require certain website settings, but if you access the eFile Tax App from the United States, you will agree to use the site under U.S. requirements, thus the VPN can allow you to do this from a foreign country.
- Here is a list of free and/or paid VPNs (eFile.com is not affiliated with any of these providers):
- Here are Google Chrome browser VPN extensions:
- Search YouTube on how to install a VPN based by publisher and or browser of your choice.
Most VPNs are easy to install, use, and disable.
How to Disable a VPN?
After you have accessed the eFile Tax App, you can disable your VPN again if you wish. This can be disabled in the VPN app, extension, or in your device's settings.
Why to Use or Keep a VPN?
A virtual private network offers several benefits:
- Privacy: Encrypts your connection, protecting your online activities.
- Security: Safeguards data on public Wi-Fi.
- Access: Bypasses geo-restrictions for content.
- Anonymity: Masks your IP address.
- Throttling: Prevents ISP from limiting your bandwidth.
- Protection: Secures sensitive information online.
Why Can I Not Connect to eFile?
If you cannot access the eFile Tax App or can't download your return, check if your network has virus detection software installed or a pop-up blocker. These tend to block downloads which need to be allowed when saving a copy of your tax return.
Additional Device-Related Resources
TurboTax® is a registered trademark of Intuit, Inc.
H&R Block® is a registered trademark of HRB Innovations, Inc.